return policy

HERE AT IMALENT, WE BELIEVE IN THE QUALITY  OF OUR PRODUCTS.

If your IMALENT item has any defect as the result of the materials or workmanship we want to make it right!

 

30-day Returns

 

Within 30 days from the date of receipt of the order， Returns. IMALENT may accept returned merchandise only when approved in advance and when bearing an R.M.A. (Returned Merchandise Authorization) number. The R.M.A. number is obtained from IMALENT at the time of approval. Returned merchandise must be currently listed, in original, sealed, factory cartons and purchased within the previous thirty (30) days.(Any return without RMA number will be unable to get refund）

 

 

Once we receive your return, we will process a refund or exchange, which will be automatically applied to your original payment method. Please note that refunds may take 2-5 business days to appear on any bank statement.

 

For items purchased from third-party platforms within 30 days, we recommend you contact the original seller first, so they can better assist you. If you have any issues with them, please contact us.

 

 

Returned items must be in the same condition, unworn and in the original packaging. Free or promotional items must be returned along with the original item when being fully refunded.

 

Within 2 years of purchase: please contact our customer service at info@imalent.com to apply for the warranty work. We may need your serial number, the date of purchase and a simple description about your issue.

 

We encourage you to contact us by phone calls, it will speed up the customer service process, you may contact +86 18926004450 to reach out our representitive anywhere between 9AM - 7PM (GMT+8), please notice we can only provide customer service in English by phone call,  For customer service in other languages, please contact us by sending an email to info@imalent.com

 

In order to provide customer service in a efficient manner, please prepare these things below before you make contact: 

1. Order Number - 4/5 digital number following # 

2. A brief description of your request, which includes the issue you are having, and the solution you are looking for. Such as " one of the emitters stopped working, I want to get it replaced." 

3. A video clip which complies with the following steps:

 

(1). The battery is fully charged, and battery indicator light is green. 

(2). The process you put the battery into the flashlight, and the process you tighten the battery ,（This is very important, in many cases, it's the reason why your flashlight cannot be turned on).

(3). After the flashlight is full charged, please turn on the flashlight and show us the specific issue. 

 

*On imalentstore.co.uk, we are only abligned with handling customer service requests when your order is made on this specific site. If your order is made from other platforms, we are only obligned to help you find the right contact for your order, the customer service will be executed by the specific person who is responsible for the platform you ordered from.